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Resources

  • Donor Data, Feedback and Service: The Key to Retention – White Paper

    The best way to increase donor loyalty and retention is to provide a superior donor experience. Our latest white paper, “Donor Data, Feedback, and Service: The Key to Retention,” offers guidelines for fundraisers and nonprofit leaders on how to create a positive donor experience by leveraging data effectively, utilizing feedback to improve donor satisfaction at a low cost, and implementing donor service standards to mitigate problems and reactivate lapsed donors.

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  • Fundraising Operations: Making Every Dollar Count

    This white paper – based on discussions from an executive roundtable of senior level fundraising professionals from Canada’s leading charities – discusses best practices around fundraising operations, including speed of donations processing and turnaround times on mailed acknowledgements, shaping donor commutations using both online and offline data, and how to centralize core back-end processes to improve operational agility and response times.

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  • Payment Processing Models For Integration – White Paper

    Facing new challenges and opportunities, payment processing professionals see this as a good time to evaluate business models. Options range from managing operations in-house to choosing single-source, integrated solutions. Customers expectations and behaviors are ever-changing in the payment space. Get expert guidance & best practices in assessing payment processing models described by industry pros.

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  • Mobile Payments: A Must for Integrated Billing and Payment Platforms – White Paper

    With 58 percent of American adults owning smartphones, consumers in all industries are demanding mobile-friendly websites and easy-to-use mobile payment solutions, and billers are looking for new ways to integrate mobile payment processing solutions into their existing systems. Read insights and best practices for how to implement mobile payment processing solutions in your organization.

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  • White Paper: The Nonprofit vs. For-Profit Marketing Approach

    When it comes to nonprofit vs. for-profit marketing, where do nonprofits have the advantage, and where do they fall flat? Download our white paper to see which techniques your organization might be under-utilizing, and how nonprofit organizations can leverage their status to deliver more effective campaigns, with less effort.

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  • Magazines and the New Subscription Economy – White Paper

    The digital revolution, the rise of the Internet, the proliferation of free content – all these forces of economic disruption have required the print-magazine industry to adapt, on the fly, leading to the birth of β€œThe Subscription Economy.” This White Paper goes over examples of “Subscription Economy” working in the Media industry.

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  • White Paper: Donations Processing: More Than Just the Money

    It may have been a while since you took a look, but donations processing has officially grown up. No longer just an unsecure, logistic-riddled, back-office function to get money in the bank as fast as possible, donations processing is emerging as a key component of donor care and stewardship. Many nonprofits and fundraisers are now […]

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  • State of the Media Industry: Benchmarks & Trending Study – 2014

    CDS Global is pleased to have partnered with FOLIO to deliver this detailed media study covering how both consumer and business-to-business media companies are using digital technology to drive their business forward.

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  • Payment Processing Integration Models for Utilities – White Paper

    This white paper examines the strategic importance of payment processing for utilities and how evolving customer expectations are affecting utilities. It also goes over various payment processing integration models available to utilities and discusses the pros and cons of each model.

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  • White Paper: 5 Critical Reasons to Outsource Your Payments and Information Processing

    Cost savings and lower capital expenditures have historically driven the trend of outsourcing payments processing. But the realities of fierce competition and higher service expectations have many organizations taking a fresh look at outsourcing in order to improve service and profitability, as well as achieve a more predictable expense base. What these organizations are discovering […]

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