Case Study: Operation Smile Canada Innovates Donor Services with Offline Data Integration

OperationSmileCA-CDSGlobal-Image_2014Since 1982, Operation Smile has provided more than 2 million patient evaluations and over 220,000 free surgeries for children born with cleft lips, cleft palates and other facial deformities. These surgeries are performed by a worldwide network of more than 5,400 medical volunteers. Begun in the United States, the organization is active in more than 60 countries, including the addition of Operation Smile Canada in 2011.

Operation Smile Canada relies on CDS Global for critical business solutions around their donor services and donations processing, to ensure efficiency and improve cash flow.

CDS Global delivered a comprehensive solution that helped centralize donations processing, call centre services, and direct mail operations, and ensured donor contributions were managed with courtesy and care. In addition, CDS Global worked with Operation Smile Canada to ensure offline donor data (from inbound calls and mailings) was captured into their Raiser’s Edge database via a plug-in, so the organization could have a comprehensive view of their donors.

CDS Global powers the modern nonprofit. Fill out the form below to discover how Operation Smile Canada could better meet their organizational goals, and deliver improved services to their donors, by harnessing CDS Global’s back-end business solutions.

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